Uganda Administration

Duty Description

Key Duties and Responsibilities:   

• Ensure client satisfaction
• Support on a daily with the reduction on the %age of unassigned tickets Vs the overall open tickets to a target of less than 10%
• Service Officer weekly productivity reporting with reasons for under-performance, and plans for improvement Service Officer cumulative productivity reporting for each quarter
• Prepare the product movement forms timely for signing & ensure the components are moved as per the movement process & the reverse logistics file is shared on a weekly.
• Normal review and check of Logistics deliveries Setting/reviewing of criticality of service tickets based on severity and time.
• Prepare the bi-weekly facilitation for the service Team & will be verified by the Line Manager before payment.
• Monthly Carespection score for Service Officers

Required Qualifications

Qualifications, Skills and Experience:  

• The applicant must hold a Degree or diploma in Electrical Engineering or an equivalent.
• Computer literacy skills i.e. Word & Excel.
• Ability to mentor & coach the Team to attain results.
• Motivate the team to meet the KPIs.
• Able to work with minimum supervision.
• Good communication & reporting skills.
• Team player / People Management skills.
• Problem solving and analytical skills.
• High motivated and passionate about work.

How to Apply:

All suitably qualified and interested candidates are encouraged to send their motivation letters and updated CVs to recruitmentug@solarnow.eu