Duty Description
About Us:
Infinity Computers & Communications Company Ltd (I3C) is a Technology Enterprise with a footprint in Uganda and the wider East Africa Sub-Region. Our company's work spans over 15 years of experience in several African markets having previously traded as Computer Frontiers International LTD (CFI). Our core business is IT & Telecom. They are for sourcing for qualified applicants on behalf of their valuable client.
Key Duties and Responsibilities:
- Performing analysis of network security needs and contributes to design, integration, and installation of new hardware and software Firewalls, routers, switches, load balancers, Proxy servers and Antivirus tools.
- Modifies and maintains network security policies as per MTN GISP.
- Implementation and administration of IP load balancing with F5 Big/IP, hardware SSL accelerators, and other software/hardware as necessary.
- Design and implementation of remote connectivity solutions including IPSec VPN, PPTP, and SSLVPN
- Monitoring security system logs (i.e. intrusion detection system, firewall system logs, etc.) and reports on discovered anomalies or problems (i.e. insufficient disk space, inappropriate access patterns) on a weekly basis.
- Testing new Network and security hardware and software solutions prior to implementation.
- Use of approved network tools to troubleshoot and isolate network problems.
- Keep fully abreast of trends and changing technologies as they relate to IT and Network Engineering and
- Information Security fields. Engages in continuous process improvement.
- Analyzing, troubleshooting and correcting network problems remotely and on-site.
- Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems.
- Assist in performing risk assessments and security scans on CUSTOMER’s information systems.
- Notify appropriate user groups on vulnerabilities within their systems and recommend options for resolving or mitigating the vulnerabilities.
- Identify and investigate anomalous log entries and possible implications on security, integrity and performance of CUSTOMER’s IT infrastructure. Escalate recommendations to the Manager, IT Architecture and Security.
- Prepare periodic security/risk assessment report and circulate to all relevant stakeholders.
- Liaise with relevant unit/ team/function in carrying out all relevant activities.
- Attend team/divisional/departmental meetings as required.
- Assist in providing technical support to end users of CUSTOMER’s IT network infrastructure organization-wide.
- Assist in ensuring the prompt resolution of escalated faults and requests from the call centre and helpdesk. Act as second level of support for escalated issues.
- Maintain relationships with third-party vendors and ensure that agreed SLAs are achieved.
- Assist in setting up and maintaining network management system tools to ensure network devices are constantly monitored.
- Assist in setting up and executing technical test plans for device modification, new deployment and upgrades.
- Assist in monitoring and troubleshooting network infrastructure (LAN, WAN, routers, cabling, etc) related issues and requests down to the last line of support before escalating to third-party vendors.
- Maintain an accurate and up-to-date record of escalated issues and resolution status (i.e. a detailed maintenance schedule).
- Monitor infrastructure performance and recommend adjustments to ensure optimal response time to the Manager, Network Infrastructure Support.
- Liaise with the help desk to ensure infrastructure related incidents are resolved efficiently and in a timely manner in compliance with Service Level Agreements.
- Liaise with relevant unit/ team/function in carrying out all relevant activities.
- Attend team/divisional/departmental meetings as required.
- Provide guidance and manage the performance of subordinates (where applicable).
- Prepare/compile agreed periodic activity and performance reports for the attention of the
- Manager, Network Infrastructure Support.
- Perform any other duties as assigned by the Manager, Network Infrastructure Support
Required Qualifications
Qualifications, Skills and Experience:
- The ideal candidate for the Network & Security Engineer job opportunity should preferably hold a first degree or equivalent in a relevant discipline.
- Network and Security Certifications shall be of an added advantage
- At least three (3) years relevant work experience.
How to Apply:
All suitably qualified and interested candidates should apply online, send their applications via mail to; jobs@i3c.co.ug