Duty Description
About World Bank:
The World Bank Group is one of the world’s largest sources of funding and knowledge for developing countries. It uses financial resources and extensive experience to help our client countries to reduce poverty, increase economic growth, and improve quality of life. To ensure that countries can access the best global expertise and help generate cutting-edge knowledge, the World Bank Group is constantly seeking to improve the way it works. Key priorities include delivering measurable results, promoting openness and transparency in development, and improving access to development information and data.
Key Duties and Responsibilities:
- Using a multi-line telephone, answering a high volume of telephone calls with courtesy, speed and accurately routing the calls.
- Tasked with the receiving, communicating and screening visitors then directing them to their proper destination in a courteous and professional manner.
- The Receptionist will be providing general information regarding the Bank and responding to routine inquiries or complaints from clients and members of the public in line with Bank’s policies and management direction.
- Tasked with referring non-routine, sensitive and/or complex requests for information and other inquiries or complaints to appropriate staff.
- Relaying messages accurately orally, manually and by electronic mail.
- Performing other office support functions, examples of which include receiving, sorting and ensuring distribution of incoming mail.
- Making calls on behalf of staff and when needed
- Coordinates monthly subscriptions of newspapers to ensure that they are valid.
- Receive and distribute newspapers and regular journals to relevant staff
- Maintain Internal and external directories, circulating and updating of the visiting missions schedule weekly, updating of staff AWS/Leave/Missions schedule, recording and dispatch of pouch weekly.
Required Qualifications
Qualifications, Skills and Experience:
- The applicant for the World Bank Receptionist job placement should hold a Diploma in Secretarial studies or an equivalent.
- At least two years of administrative experience in a busy office environment.
- Excellent interpersonal and communication skills, and ability to interact tactfully with people of all levels.
- Demonstrable team spirit and strong desire to actively contribute to a Bank’s objectives.
- Willingness and ability to assist in any ad-hoc tasks that may come up.
- Excellent word and data processing skills (Word, Excel, Lotus Notes, etc.)
- Ability to pass relevant Bank Group test at time of recruitment (English language).
- Excellent command of written and spoken English
Personal Competencies:
- Deliver Results for Clients: Responds to client requests in a timely manner. Demonstrates positive attitude and responsiveness to client requests and has basic understanding of the role of the department and of the larger organization. Is able to execute tasks and complete requests in a consistent and timely manner
- Collaborate Within Teams and Across Boundaries: Works cooperatively and displays an open, helpful attitude toward others and approaches conflicts as common problems to be solved. Values the importance of others’ views and is aware of impact of work on larger World Bank Group.
- Shows positive, constructive attitude: Shows interest in and helps to solve routine problems. Considers own behavior in context of World Bank Group’s values and mission and adapts to changing circumstances
- Seeks opportunities to grow and further develop own capabilities: Shows interest in knowledge, learning, and enhancing own skills. Interacts positively with others for the exchange of information and ideas and receives and incorporates feedback from others.
- Makes decisions appropriate to scope of job: Seeks assistance and guidance from others where appropriate and uses own judgment to make timely and sound decisions
How to Apply:
All suitably qualified and interested candidates who wish to join the World Bank in the aforementioned capacity are encouraged to send their applications Online by reviewing details at the web link below and clicking Apply Now on getting a broader insight of vacancy.
http://web.worldbank.org/external/default/main?pagePK=8454041&piPK=8454059&theSitePK=8453353&JobNo=171267&contentMDK=23158967&order=descending&sortBy=job-req-num&location=ALL&menuPK=8453611&JobType=Administrative&JobGrade=GA