Duty Description
About US:
Centenary Bank is the leading Commercial Micro Finance Bank in Uganda serving over 1,300,000 clients (a quarter of the banking population) in 58 branches spread countrywide. We are one of Uganda’s top three financial organisations, employing more than 1,900 people. Joining Centenary Bank is an opportunity to use your skills and experience in tackling real world problems.
Key Duties and Responsibilities:
- The jobholder will implement and monitor the bank policies at branch level to ensure consistent application by all staff and where polices have not been applied corrective measures are taken to mitigate risk and exposure.
- Coordinate and monitor the process of implementing calling of days’ work and submitting next day reviews in line with banking operation and credit procedures.
- Implement and Monitor the bank policies at branch level to ensure consistent application by all staff and where polices have not been applied corrective measures are taken to mitigate risk and exposure.
- Coordinate and monitor the process of implementing calling of days’ work and submitting next day reviews in line with banking operation and credit procedures.
- Review coordinate, monitor and authorise all processes of account opening, reactivation, adjustment, transfer and closure of all accounts in line with bank policies, know your customer guidelines Credit Reference Bureau and anti-money laundering guidelines.
- Prepare and present daily, weekly, monthly and quarterly performance reports to supervisors and internal stakeholders so as to communicate progress, highlight issues that may require resolution and effectively ensuring that the branch performance is on target.
- Plan and coordinate the budgeting process, monitor monthly performance and initiate corrective action.
- Develop and implement branch work plans that reflect and contribute to the strategic plan, ensure that all targets have been planned for and work activities defined to contribute to business growth.
- Plan implement and monitor growth and quality of branch credit portfolio and the Bank business plan, conduct field visits and carry out the verification of loans to improve branch portfolio management.
- Manage and support the branch teams to ensure that human resources issues are addressed, performance management issues identified and supportive action is taken to address gaps identified.
- Actively participate and contribute to the development of the branch level strategic plans so as to ensure that branch objectives are realistic and achievable
- Create a conducive customer service environment by building strong business relationships with the customers which result in trust, confidence and contributes to retention and brand loyalty as well creating platform to receive customer feedback and address customer complaints.
- Coordinate and work with the security officer to ensure that the branch security processes and procedures are closely followed by all staff avoiding breech in security and endangering the lives of staff and customers
Required Qualifications
Qualifications, Skills and Experience:
- The ideal candidate for the Centenary Bank Branch Manager job placement should hold an honours Bachelor’s Degree in any discipline
- At least eight years’ experience in the banking environment at least two of which should have been at supervisory level (Assistant manager Banking, Credit Administrator or Assistant Manager Credit and Regional Supervisor)
- Delivering Results and meeting customer expectations
- Good planning and organizational skills
- Assertive
- Excellent interpersonal relationship skills
- Problem Solving and Analytical skills
- Ability to work well under pressure
- Quality conscious
- Excellent Communication skills (verbal and written)
- Teamwork- proven leadership experience
- Reliability & Resilience
- Knowledge of Bank Products and Services
- Knowledge of Business & Administration Procedures
- Broad knowledge of Credit principles
- Computer literacy essential
- Excellent budgeting and planning skills.
- Excellent Leadership skills
- Skill in analyzing and evaluating financial information
Note: Pass degrees are not eligible
How to Apply:
All candidates who desire to join Centenary Bank should send their applications by following the instructions below; downloading an application form for employment, download here, filling it and enclosing an application letter, Curriculum Vitae (CV) with three professional referees and copies of academic testimonials/certificates and send the application to:
General Manager Human Resources, Centenary Bank, P.O. Box 1892 — Kampala, Uganda.
Note: While we thank all applicants for your interest. Only shortlisted applicants will be contacted. Only shortlisted applicants will be contacted.