| Ref. |
Objective Pillar |
Lead objective |
Job role |
| 1. |
Finance and Administration |
To achieve a positive return for the shareholders and meet the agreed financial objectives |
- To actively drive sales, recruit new customers, retain existing customers and increase the ACPC (average cheque per customer) and bring in sales of at least 400,000 per month.
- To maintain proper records of all work done and materials used to support effective bookkeeping and accounting.
- To maintain strong controls over all aspects of production, including tools, materials, equipment, semi-finished products, and finished products.
- To run a highly organised production section ready to produce high quality output in the shortest possible time.
|
| 2. |
Quality |
To produce consistently high quality products, on time, in accordance with Company standards, to the delight of the customer |
- To ensure adherence to all applicable standards and policies including internal operational manuals, hygiene, health & safety, KCCA and UNBS standards. Standards must be upheld all day, every day.
- To ensure high quality products right-first-time to avoid losses due to repeat work, or refunds to dissatisfied customers.
- To develop and continuously maintain quality standards in baking and decorating .
- To maintain the highest standards of Hygiene, Health and Safety in all aspects of work in the bakery.
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| 3. |
Customer Service |
To wow the customer through exceptional customer service |
- To deliver excellent customer service every time through high quality, highly innovative products and service.
- To promptly address any customer complaints and put measures in place to avoid repeat of incidents that may lead to customer complaints.
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| 4. |
Innovation |
To foster a highly innovative and creative culture throughout the Company |
- To truly differentiate the Company through highly innovative and creative products through constant research, recipe testing and development, in order to wow the customer.
- To release a minimum of 6 innovations a year (i.e. Every 2 months). This could be a new baked product, a health product, a new decorating technique, a cost saving measure e.g. make our own intermediate ingredient
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| 5. |
Teamwork (& Communication |
To be a highly efficient, effective, self-motivated team member, consistently delivering high quality products and services to Wow the Customer |
- To proactively share knowledge and train colleagues on baking, new recipes, new decorating techniques.
- To work proactively with team members to resolve problems that may affect achieving of the Company's objectives.
- To be highly effective on both baking and decorating stations. Where your strength lies in one area, you must be able to do the basics on the other station.
- Communication: To provide prompt, clear, unambiguous and effective communication to all stakeholders, using the appropriate channel(s); Respond clearly and promptly to messages; provide proactive updates and feedback.
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| 6. |
Integrity |
To operate with the highest levels of integrity, good ethics and code of conduct |
- To comply with Company policies and immediately report or escalate any incidents of breaches of integrity that may come to your attention.
- To conduct yourself with the highest levels of integrity in everything that you do, both at work and outside work.
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