Uganda Business Process Outsourcing Association (UBPOA), is an umbrella association for the BPO/ITES Industry in Uganda. UBPOA serves as an advocacy platform for the Industry.
With approximately 60 Industry companies registered as members, UBPOA plays a pivotal role in implementing sustained growth for the BPO/ITES Industry in Uganda.
The UBPOA was established to promote, nurture and support the BPO sector in Uganda and;
- To give the industry a single unified and strong voice;
- To grow the BPO sector and the companies in it.
- To strengthen and enhance the link between public and private sector
- To influence constructive industry friendly policy
The UBPOA services will include advocacy on public policy, international trade development, research and market intelligence services and access to an international network of Outsourcing associations across the globe. We will also aim to improve BPO performance standards and outcomes by establishing a Code of Conduct detailing acceptable behaviors and practices, and by developing an accredited training and development program for industry practitioners.
Objectives of UBPOA
- Strengthen the brand equity of the BPO sector in Uganda as a professional and integral part of the business landscape.
- Partner with the Government of Uganda and in formulating policies and legislation that impact upon the BPO sector.
- Strive for a thought leadership position and deliver strategic inputs for the industry and its stakeholders.
- Expand the quantity and quality of the talent pool in Uganda.
- Continuous engagement with all member companies and stakeholders to devise strategies to achieve shared aspirations for the BPO sector.
- Encourage and facilitate members to uphold world class quality and service delivery standards.
- Aim to uphold Intellectual Property Rights of members.
- Sensitize financial institutions about the BPO sector for favorable access to funds for our members.