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Complaint Handling - (Category : Inbound)
Companies need to always listen to customer complaints, especially if they are complaints/frustrations which will drive away the customers. This is a dedicated platform for this.
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Customer Care - (Category : Inbound)
Mainly for already existing customers who call in to make inquiries about the product/service they are consuming, e.g. an Insurance company premium holder calling to make a claim or insure a new vehic
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Customer Surveys - (Category : Outbound)
Companies need to periodically contact their customers to find out how they feel about the company’s product/service offering. Reports generated from this exercise are invaluable in rating the company
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Helpdesk - (Category : Inbound)
Mainly for first time/prospective customers who are shopping for information on a product/service to enable them make a purchasing decision
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Lead Generation - (Category : Outbound)
Carry out calls to a database of leads to interest them in a product/service and then rate their willingness/readiness to purchase
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Technical support - (Category : Inbound)
Customers calling in for technical products/services, e.g. setting up a new computer/TV, or a bank’s POS merchant who needs help troubleshooting a POS terminal error
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Telesales - (Category : Outbound)
Carry out sales calls to potential customers to get them to purchase a product/service
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