Service Information

THE PREPAYMENT SYSTEM

The prepayment project started in 2008, in the Manzini Region is continuing in the Hhohho, Lubombo and Shiselweni Regions. The main purpose of the prepaid electricity project is to minimise non-technical losses due to meter reading and data capturing errors. There are many benefits that this prepayment system offers to customers, including accurate billing. The prepaid electricity meter allows the customer to monitor their household consumption at their own convenience. Therefore, the customer can precisely budget for their household electricity needs on a monthly basis. The customer also has equanimity as a result of the prepaid electricity meter system, this is due to the fact that they utilize what has already been paid for instead of living on credit. For the discreet customer this has provided a high degree of privacy since there are no intrusions by meter readers arriving at irregular intervals.

Prepayment Installation At Your Installation

The SEC contractor will do the installation at your premises but note the following;

SEC will advise you of the pending installation

The contractor will do the installation of the CIU (Customer Interface Unit) where you mutually agree and it must be neatly done

The contractor must teach you how to use the CIU and brief you on the SEC prepayment system

The SEC contractor must also supply you with the CIU card and SEC brochures on the SEC prepayment system