Complaints and feedback

Your Complaint Is Important to Us

We value feedback that helps us improve the platform, address concerns fairly, and respond to issues that affect users, businesses, and the wider Africa2Trust experience.

If something should be corrected, changed, removed, or reviewed, please let us know through the available contact channels below and we will do our best to follow up appropriately.

Send a Complaint Email Us Directly

What counts as a complaint?

A criticism that expects a response

Review Report something you believe should be reconsidered or reviewed

Change Request modification, correction, or clarification where needed

Removal Raise concerns about content or details you believe should be removed

The clearer your complaint is, the easier it is for us to investigate and respond meaningfully.

Complaint guidance

How to send a complaint

Please share enough detail for us to understand what happened, what response you expect, and what should be changed.

What is a complaint?

We consider something a complaint if it is a criticism that expects a reply and requests that something be modified, changed, clarified, or removed.

Please help us serve you better by sending your complaints to:

Africa 2 Trust

Physical Address: Plot 23, Lumumba Avenue, 4th Floor (Outbox), Soliz House

Phone: +256(0)776-278873

Email: info@africa2trust.com

Box No: 22232 Kampala, Uganda

Online Contact Form: Contact Us

Helpful tip

Include the details that make review easier

Describe the issue clearlyTell us what happened and where on the platform or process the issue occurred.
Explain what you expectState whether you want a correction, clarification, removal, or another action.
Share supporting referencesInclude relevant page links, names, dates, or screenshots where helpful.