Our organisation

The National Water and Sewerage Corporation (NWSC) is a public utility company 100% owned by the Government of Uganda. The Corporation was established in 1972 under Decree No: 34. At its inception in 1972, the Corporation operated in three (3) major towns of Kampala, Jinja and Entebbe. These laws were revised in 1995 by the NWSC Statute and later on the statute was incorporated in the Laws of Uganda as CAP 317 (Laws of Uganda 2000). The primary aim of this was to revise the objectives, powers and structure of NWSC to enable the corporation operate and provide water & sewerage services in areas entrusted to it on a sound commercial and viable basis. More

Our Vision and Mission    :
Our Vision is ‘To be the leading customer Service Oriented utility in the world.’  

Our Mission is ‘To sustainably and equitably provide cost effective quality water and sewerage services to the delight of all stakeholders while conserving the environment."

Our Core values

• Professionalism 
• Reliability
• Integrity
• Innovation
• Team work
• Excellence
• Result Oriented

Theme 

Accelerating service coverage for transformation.

Catch Phrase 

Water for all, for a delighted customer by a delighted work force 

Our Quality Policy

 We are committed and shall endeavor to provide Quality Water and Sewerage Services to our esteemed customers in collaboration with other stakeholders  in an efficient and cost effective manner, ensuring utmost customer delight and continuous service improvement in an environmentally friendly manner.

Operational Coverage

Currently, NWSC has presence in 250 towns up from 27 towns in 2013: For full list of our operational areas, click here

Our Customers

According to our annual customer surveys, 90% of our customers are satisfied with our services. In a bid to delight our customers we analyze and measure our contact center performance against metrics which matter to our customers in order to improve our business processes and meet our customers’ needs. Over 588,000 Water and Sewerage customers rely on our services, therefore, listening to our customers' concerns is key in shaping our strategic direction, since Our Customers are the Reason that We Exist

Operational Performance Highlights

The NWSC stands out as a model utility in the African region because of its exemplary achievements. The water service coverage is estimated at 78.6% . The Corporation produces about 120 million cubic meters of water per annum from 51 water treatment facilities and is distributed through 9,760 Kms of water mains. In addition, NWSC operates 3 conventional sewerage treatment plants and 27 waste stabilization ponds with a total sewer network length of 556.2Km. Non-Revenue Water has reduced overtime from over 60% to the current level of 28%. The NWSC work force as of June 2018 stood at 3,400 staff with a staff productivity ratio of 6 staff per 1000 connections. The number of new water connections averages 50,340 per annum and our customer base is  588,000 accounts of which 99.9% are metered.

In regard to financial performance, the Corporation's turnover has improved overtime and stands at Ushs 388 billion per annum with an overall collection ratio of 103% as at June 2015. As a result of improvements in financial performance, the Corporation has been able sustain a corporate surplus after depreciation over the last ten years and this has enabled the replacement and expansion of the production facilities, network extensions and intensifications, installation of new connections, and fund minor capital investments and meet all the co-funding obligations for major capital investments using internally generated funds. In order to ensure billing accuracy, all new accounts are effectively metered, and currently, the Corporation is rolling out pre-paid meters as a means of enhancing efficiency of billing at Government Institutions.

Performance Improvement Plans

In line with our long term strategic policies enshrined in our 5 Year Strategic Direction 2016-2021, Corporate Plan 2015-2018 & performance contracts with the Government Of Uganda 2015-2018, the corporation is implementing a number of Performance Improvement Plans aimed at improving water & sewerage service delivery to all its areas of operations. The corporate plan is a guide for continued improvement in the provision of water and sewer services & was formulated adopting some aspects of the Balanced Score Card framework with the overall theme of continuous improvement for sustainable & equitable service delivery.

The plan is espoused by four Strategic Priority Areas (SPAs) that were adopted as the pillars for the period 2015-2018. These SPAs are smart systems, business continuity & infrastructure growth, financial growth & sustainability, customer & stakeholder delight & productivity & Capacity development.

These are further supported by strategic goals to capture the key focus areas of improved service coverage, water production & supply reliability, business growth, asset management efficiency, water & waste water quality, customer satisfaction, working capital management, capital investment efficiency, environmental protection & business processing re-engineering. Within the framework of the performance contract between NWSC & the Government Of Uganda, NWSC has adopted the PACE contract between Headquarters and Areas. This is to ensure that the corporation achieves the strategic goals and targets highlighted in the corporate plan.

Government Of Uganda