Service Information

CASA is the official regulator of the South African broadcasting, telecommunications and postal services sectors. We develop regulations for the broadcasting industry, issue licences to service providers, plan and manage the radio frequency spectrum, and protect consumers against poor-quality services.

We are also mandated to receive complaints from the public about poor services provided by broadcasting licensees. We facilitate the resolution of these complaints or refer them to the Complaint and Compliance Committee. In terms of the South African Constitution, Parliament had to establish an independent regulatory institution, now known as ICASA, which has to provide for the regulation of broadcasting in the public interest and to ensure fairness and a diversity of views broadly representing South African society.

The Broadcasting Act 4 of 1999 clarifies the powers of the minister and ICASA respectively and provides for the regulation of broadcasting activities in the public interest. The Electronic Communications Act, No 36 of 2005, as amended, promotes convergence in the broadcasting, broadcasting signal distribution and telecommunications sectors and provides the legal framework for convergence of these sectors. View broadcasting legislations