Companies need to always listen to customer complaints, especially if they are complaints/frustrations which will drive away the customers. This is a dedicated platform for this. [More.. ]

Mainly for already existing customers who call in to make inquiries about the product/service they are consuming, e.g. an Insurance company premium holder calling to make a claim or insure a new vehic [More.. ]

Companies need to periodically contact their customers to find out how they feel about the company’s product/service offering. Reports generated from this exercise are invaluable in rating the company [More.. ]

Mainly for first time/prospective customers who are shopping for information on a product/service to enable them make a purchasing decision [More.. ]

Carry out calls to a database of leads to interest them in a product/service and then rate their willingness/readiness to purchase [More.. ]

Customers calling in for technical products/services, e.g. setting up a new computer/TV, or a bank’s POS merchant who needs help troubleshooting a POS terminal error [More.. ]

Carry out sales calls to potential customers to get them to purchase a product/service [More.. ]